today it was delivered. Just got it unpacked & watched the video on hanging it. It is beautiful, and even though I am a rookie, it sounds great. I am looking forward to learning it. Thanks for your help in guiding me through the process… Again, thanks, and if you get a chance, thank the ones who made it in Trinidad. They do great work. Take care… Mark
- and then 8 days later -
John… Just wanted you to know again how much I like my pan. I was somewhat terrified after I bought it, because I don’t read music, but I have already learned a song… It’s been lots of fun… Thanks. Mark
Mark – (Decatur, Illinois) Artist Supreme Low C Lead
Received my pan yesterday. Couldn’t be happier. Sounds good. Looks good. So much easier to learn on than that mini pan I had purchased (elsewhere).
You should market it that way to new beginners. Do Not waste your money on a mini.
Although I bought the chrome I could have entered into the full black pan at an insignificantly cost. Well worth it.
Ed - (Scotch Plains, New Jersey) Chrome Low C Lead
VistaPan, you’ve done it again! As you know, I work with a number of school-based pan programs and in doing so, I’ve bought a lot of pans from a number of pan makers both here in the states and abroad. The quality of your instruments remains outstanding, especially for the prices you charge. The leads and double seconds have a bright, clear tone that blend well with our guitars and basses.
I truly appreciate the professional way in which you (John and John) deal with your customers. Every time I have purchased from VistaPan, I have received the instruments in weeks rather than months. In each case, they have arrived in excellent condition. Your packaging is most impressive and your service before and after the purchase, very accommodating and responsive.
Marsha Roach Ed.D Pan player, instructor, and composer – (Baltimore, Maryland)
Anina - (Loleta, California) Hi-Gloss Black Double Second
My pan arrived well packaged in a perfect condition. It looks great and the sounds is rich and full. Impressing.
Thank you so much for consulting and service.
Pit Schoenpflug – (Germany) Artist Supreme Low C Lead
My drum arrived today in a good condition and well packaged. Thank you to you and your company for your help.
Ruth - (Bristol, England) Low C Chrome Lead
Hello John! Thanks for all, the shipment has been done, I´ve got the drums at home, and they are so good!! Thanks again!!
Angel Sanchez – (Badajoz, Spain) 2 Hi-Gloss Black Low C Leads
Hi John! The steel drum made a great gift. It looks and sounds great. Thanks for all of your help with regard to choosing the stand, sticks, etc. . . Thanks again for the great drum. It’s brought us all a lot of joy.
Danielle - (Tomball, Texas) Hi-Gloss Black Low C Lead
Hey John, Pan got here safe yesterday, looks and plays great…thanks again…
Gary Bradenton – (Southwest Florida) Hi-Gloss Black Low C Lead
Hey guys,..just got the pan today..and man..you are right, this pan is great.. sounds really ringy in both the low notes and highs..this is a great investment for me and hopefully I will get more private gigs out of this … thanks again!!!!
Big Rich – professional musician - (St Petersburg, Florida) Chrome Low C Lead
John and those behind the scenes,
I grew an appreciation for these instruments through performance and participating in my collegiate pan ensemble. With that said, the opportunity to share my love of these instruments with my students became a goal of mine 3 years ago when I took my first music job here in Southern WV; something which VistaPan was able to make a reality.
Needless to say, the personal service and connections you guys made throughout the entire process was above and beyond any level of expectation which I have experienced from ANY business. Throughout the entire process, if I had a question, I could easily contact either of you (outside of when John was in Trinidad- so cool!) and had a personal response within usually minutes REGARDLESS of the time of day. This level of attention not only extended to yourselves, but also your pans which are professionally crafted, affordable, and sound and look incredible.
I can say without a doubt that when I do leave this school in the future, that I will return to VistaPan once again to outfit myself and another school with instruments for a Steel Pan Ensemble.
Thank you for all you do!
John Moton – (West Viginia school band director)
Thank you for the great pan and the great service. This pan is awesome and I’m very happy with it! The sound quality is really, really good.
Aston “Robot” Ellis, Professional Steel Pan Musician, - (Saratoga Springs, NY) Artist Supreme Low C Lead
I received the pan early Friday afternoon. I was like a kid Christmas Eve night. Here I was stuck at work while at home the Pan sitting on kitchen table. I was very impressed with the packaging. . . (and) the pan itself is gorgeous! . . .
Thanks again for steering me in the proper direction. I will recommend you to any of my friends that show interest in buying a pan.
Rodney D’Amico – (Kentucky) Artist Select Low C Lead
To John and staff,
Your steel pans are amazing!!
This letter is way long time over due. I ordered the Artist Supreme Pan from you guy’s about a year ago. Actually that was the second Pan I ordered from you. I had never played on any other pans so I had nothing to compare it to. I have been gigging with it and the sound is incredible and I get many compliments about it. I recently had the opportunity to play on another Pan ,well as they say in LONG ISLAND,OMG!, not even close. Thank you guy’s for such an Awesome Pan and Product. It is a pleasure playing it and a joy every time I do.
Tom - (Long Island, NY) Artist Supreme Low C Lead
Mr. Hilton, THANK YOU!!!!! My pan got here today, and I am already playing her. . . Wow…this is more than way cool ….THANKS AGAIN! I will recommend your company, especially for your guidance. WOW, THIS IS JUST AWESOME!
Theresa Weakley, music instructor – (Luray, VA) Artist Supreme Low C Lead
Hello I received my pan and it is truly amazing.Thanks,
Andre’ - (Bethesda, MD) Artist Supreme Low C Lead
Dear John, I would like to thank you for my steelpan. This steelpan is exactly the steelpan I was looking for !!!!!! I´m working every day on the pan . . . thanks for your support! Kind regards,
Sven Boysen – (Germany) Hi-Gloss Black Low C Lead
Hello again, I just received your pan….and you were very right. It has a wonderful sound, and I am very happy with the quality of the instrument. If I, or anyone I know, is looking to order any steel drums, I will make sure that they contact you. As a music educator, I hope to establish a steel drum ensemble . . . and you bet that I will be giving you guys a call for all of my pan needs. Thanks again for a wonderful product, at a great price as wel! lAnd thank you for all your help and customer service, I am very pleased Best wishes,
Steven Partida - (New Braunfels, TX) Hi-Gloss Chrome Low C Lead
This pan is a work of art!
Ronald Headley – (Brooklyn, NY) Artist Supreme Low C Lead
I received the pans yesterday (Thursday). I opened them today and they are in pristine condition. . . This is the first time in history that a school from the “country side” has won any steel band competition in Georgetown . . . Our VistaPans really stunned them.
Fitzroy (Rolle) Younge - (Guyana, South America) Bandleader
Hi John: The pan arrived today in excellent condition. I know a thing or two about shipping stuff via truck and barge into the Arctic and I must say you did a marvelous job in packing this instrument. Of course I had to try it right away and with the help of the instructions (Pan Method Book) had the chords down in no time. It’s a lot of fun and it sounds great, even to listeners. Thank you very much for your help and excellent service.
Detlef Onderka – (Alberta, Canada) Chrome Low C Lead
The pans are awesome, great craftsmanship . . . The pans were received at my home address in Japan with out a hitch. I would definitely do business with you again. I’m look forward to recommending you to interested buyers here in Japan and at home. I like the over all tone of my double seconds sent to me, and they are sounding even better now that they are blended. Anyway I just wanted to say Thank You for your great service.
Keron La Croix - Kumamoto (Japan) Low E Double Second
Dear John, We are delighted with our pans and would like to thank you for your professional service, the short skirt bass was a very good suggestion. The band has been a hit with students and community and I am hoping to expand this year and would like to ask you to prepare another quote. Thanks,
Amanda Woollam – Director of Music HARROW International School Beijing (China)
Hello John, I collected the package yesterday, all in Perfect Condition,Love the Black Gloss, . . . Thanks again, i am Pleased with the sound also.
Allan Poteon - (Germany)
Just wanted to let you know that the pan came Friday, and it is great. The packaging was about the best I have seen on any online order, so I just wanted to send that feedback also. Everything was so well secured in the box. Thanks for your help,
Chuck Bond – (Lexington, SC) Artist Select Series
John, absolutely love the Artist Supreme steel pan I just got. Wow, the sustain on some of the notes rings for six seconds. The chrome job is top shelf . . . if you’re serious about playing steel pan, Artist Supreme is the way to go. It makes me sound way better than I am at this stage of the game, and is worth the extra bucks. Coming from a starving artist, you can’t get a more ringing endorsement than that. Have to brag on Vistapan’s quick shipping (got my drum in three days) and superb customer service too. Keep up the good work. This is how things should be done.
Mike Rooney - (Topsail Island, NC) Artist Supreme Lead
Hi John. …very impressed with the pans, stands, cases, music and mallets. Packaging could not have been better….all arrived in perfect condition. ..and in less than a week! Timbre is lovely…. Top notch products and service….I couldn’t be happier. ….. Lynn
Lynn Starbird – (Canada) Artist Series, Double Second
Hi John, Just to let you know, we are very pleased with our steel drum and thanks for your help with everything!
Andrea - Fort Collins, Colorado
Our steel drums arrived. I have unboxed them all, everything is here, set up, and they are BEAUTIFUL! Students will be so excited to have them next week when we reconvene after conferences!
Marie – Yakima Schools, Washington
I have not had the chance to thank you for the wonderful drum . . . for the money, there is no better drum to be had on the market . . . thanks so much for the great customer service!!! . . . Really great pan. Super protective shipping too!
Brad - Kansas
I bought a steel drum in October for my son. He said it’s the best gift he ever got! Loves it! I would like to order a couple of books for him.
Kim – Blaine, Washington
I just wanted to personally thank you for my newly arrived and in-tune lead pan! It sounds great . . . My steelband leader was surprised that it sounded like this. He said whoever tuned it did a great job. . .Thank you so much! (instrument: Low C Lead Hi -Gloss Black)
Tom - Catawba, NC
Hey, the drum and accessories all arrived and are perfect> my daughter really likes the black. so WhewHHHoooOOOooo!! thank you
Mary – St. Matthews, SC
My pans arrived in perfect condition. Considering the fact that they traveled by U S Mail, I must compliment the person that packaged them. Good job! The mallets are equally as good. I was astounded at the finish. Everyone who sees them agrees that they are beautiful. I have been playing them for about a week now and I am very pleased with the tone and tune. Every note is exactly correct. . . If I am able to develop more interest from others, I may be ordering more instruments to form a complete band and I will be looking to Vista Pan to fill the requirements.
Jeff Zuk – Idaho, USA
My Artist Supreme pan arrived yesterday. Wow! Seriously, WOW! What an incredible instrument! This pan is everything you described and more. It well exceeded my expectations! Everything from its rich tonality to the absolutely gorgeous chrome finish. Thank you again for the outstanding customer service throughout the entire process of selecting and receiving the pan. It is a pleasure doing business with you…
Steve C – North Carolina, USA
WOW ! VistaPan has surpassed all my expectations. My VistaPan steel drum has continued to put a smile on my face everytime I play. The blending, tonal quality and tonal response of the VistaPan instrument is fantastic. I have purchased several steel drums / pans directly from Trinidad – but I have NEVER received an instrument even close to the quality of theVistaPansteel drum. The reason for this – in my opinion – is that VistaPan travels to Trinidad and has developed a personal relationship with and has earned the respect of the best pan tuners / makers in Trinidad. Without such a personal relationship, it is close to impossible for a quality pan to leave Trinidad. VistaPan is truly your direct personal connection to Trinidad handcrafted instruments. The level of service and commitment to please at VistaPan is also unsurpassed. I really wish that I had been wiser by purchasing my first pan from VistaPan years ago. But you know – experience is the best teacher…
Ted Miklas, Professional Pan Player – Michigan, USA
The low C lead has arrived! Thanks! I’m really satisfied with the quality. And now, I want ” Double Second ” Pan…
Takehiro Kawabe, Pan Pop Paradise Steel Band – Tokyo, Japan
Hi, I received my Vista Pan today, I am 62 yr. young and having a ball! I want to thank John… he helped guide me on what pan to get, and the books are so helpful. This was the first salesman that did not try to sell you the most expensive item… I think a lot of someone like that, it shows that VistaPan really cares about the client… The pan is beautiful. I wish them a very profitable business…
Norma – Pennsylvania
Thanks for the lead pan and your good service, I hope in the future make new business with you, thanks very much…
Jose R. Torres – Percussionist for the Puerto Rican Symphony Orchestra
My band instructor and I will spend part of the winter break opening and checking the drums. Working with you has been an extreme pleasure! Please know that once we get started I plan to recommend you to parents who are interested in purchasing a drum for their children..
Ida – Deleware School Music Program
I just wanted to let you know the pan arrived in excellent condition. I am very happy with both your product and your service…
Jim – Alexandria, VA
Everything is great. I received the stand, case and mallets, everything fits like a glove and it was a perfect Christmas present. . . . Thanks again for all of your help, Merry Christmas and all the best to you in the New Year!
Dustan – Calgary, Alberta, Canada
I have received all of the shipments and everything came in good condition. I ask you to check. . . , but they came the next day and I was very happy. Thanks for everything. order # 6494 Double Seconds Chromed..
Ezekial – St Kitts, West Indies
. . . . By the way, the drums were a big success with our Marching Band Show this fall…
Jeff – New Jersey School
Just wanted to let you know that the pan arrived without issue and my daughter absolutely loves it. Thanks for your assistance and great service. Best regards…
Tim – Akron, OH
We received the drum . . . my son is really enjoying it and has picked it up quickly. Thanks…
Steve – Ho Chi Minh City, Vietnam
Thank you John for all of your help in choosing the appropriate instrumentation and information given me through our phone conversations. As promised, when the money comes available, I will most certainly purchase the cases from Vista Pan as well..
Mark – Virginia school
The drum arrived the next day! Gotta like that! My wife absolutely loves her anniversary present. Thank you so much!
Mark – Pennsylvania
Thank you, I think the pan is great! You where very helpful with the instruction book! I found it on line along with some great sheet music..
Janice – Toms River, NJ
I appreciate the additional information you supplied regarding the pros and cons of the various configurations available. By the way, I liked the fact that you chose a configuration that would better suit my needs, even if that meant somewhat less money for your company. To me there’s a *huge* difference between just ‘selling things’ and ‘keeping the customer satisfied’ ! I know a whole lot of companies that would benefit tremendously from an attitude like yours. All the best and thank you…
Peter W – Innsbruck, Austria
I received the pan. Looks great! Sounds great! …My daughter loves it. She’s on it practicing every night. Thank you. My father is looking to order one soon. I will forward your info to him, so he can order from you also. Thanks again!
Napha P – Long Island, NY
I just received my steel pan yesterday. It’s beautiful, and it sounds fantastic! Thanks again…
Louis – University of Pittsburgh
I am a professional pan player in Florida. I bought a low C high gloss chrome lead pan. The service was great. The delivery was fast and I was extremely satisfied with the look and sound of my new pan. The first thing that I did was to bring it to Tony Cezair here in Florida. Tony is from Trinidad and is a well known performer. He is also an expert Tuner. He also makes a lot of steel drums of all types for many school systems in and around Volusia county. Tony has been doing this for over thirty years. That is why I wanted his opinion on my new “Vista Pan”. He was amazed at the sound and quality and could hardly believe it when I told him what I paid for it. His pans are considerably more expensive than my Vista, but he confessed that it was equal in quality to his. I love my pan and I am thinking of someday adding a set of doubles to my collection.