Full Money Back Guarantee*

A 100% refund of purchase price will be issued to the customer if not completely satisfied with the new instrument. Instrument must be returned within 5 business days of the shipping document receipt date. Return shipping charges will be paid by the customer. Customer must receive a Return Authorization number from Vista Pan before returning any merchandise. A Return Authorization number will not be issued for merchandise which has been in the possession of the customer for more than 5 days. VistaPan will not accept any package without our Return Authorization number on it. All returns must be in original packaging, unused and undamaged.

*Money back guarantee is not applicable to special order instruments or pans with customer-specified note patterns. Accessories are non-returnable. In the event that a pan accessory is defective, VistaPan reserves the right to replace the item.

Trade-Up Policy

For steel pans we sell, Vista Pan offers a 100% trade-in value of your purchase price towards a new instrument of at least twice that price if traded in within one year.

Privacy Policy

VistaPan will never share your private information with anyone. Credit card data is not kept on file and is used only to complete the sales transaction. If you wish to be removed from our mailing list, please notify us and we will do so immediately.